SHIPPING AND EXCHANGES

Shipping Policy

Dollface Beaut processes orders Monday through Friday, excluding major US holidays.

Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

 International Customs & Lost Orders:

  • We are not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot by marked as a “gift” or with altered prices.
  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

  • Customers have up to a maximum of 60 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.

 

Track Your Order

    Dollface Beaut is not responsible for lost or stolen packages, so please track your package and try to make arrangements to be available when your order is to arrive. Once you have received your shipping confirmation, please check with the carrier for current information regarding your package.

    Product Availability

    In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order. An email will be sent indicating that one of your selected items is out of stock and you will be refunded for that item. 

    Return Policy

    Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 14 days of delivery to receive an exchange.  After 14 days, the product is not exchangeable. You will be responsible for the shipping and handling costs of returning the products to us for any reason.

    All returned items will be tested upon receipt. Any item found not to be damaged or defective will be returned to you. Your statutory rights are not affected.

    Ensure the items returned are properly packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked. If the above procedure has not been followed correctly we reserve the right not to process the return.

    All Training/Education courses are non-refundable but can be transferred once to another course on a later date.

    Please contact us at support@dollfacebeaut.com or 1-877-730-5181 with any questions or to start your return process.

    Exchange Address 

    Dollface Beaut

    8607 2nd Ave #403A

    Silver Spring, MD 20910